Your team is a class act from top to bottom and the customer service is outstanding
We had an amazing trip to Telluride thanks to Exceptional Stays! We will definitely be booking with them again.
Top Location and excellent service
This was a perfect summer getaway for our family. The sound of the river lulled us all to sleep at night and provided plenty of fishing opportunities during the day.
Great big thanks to Brittany, Paulina, Doug, Robert and Csaba!
The concierge service was excellent!
Your team went above and beyond getting the water heater issue fixed. It was much appreciated.
Great service for maintenance requests. Very helpful staff.
Everything was absolutely perfect and everyone in guest services was so friendly and helpful!
Very nice place to stay. Exceptional stays is very easy to work with. We had a question about additional parking and it was easy to get a hold of someone and get our questions answered.
Exceptional Stays was easy to work with, available when we had any questions, and quick to respond.
Great company and great house! Will be renting again.
Very good communication from Exceptional Stays team. Place was immaculate and ready for us. First class parking and very secure access to place. It was really warm for Telluride (even the nights) so the fans in every room was a plus. One point for the rental team. I appreciate the clarity on checkin and checkout times, but felt the 3pm (1 hr before 4pm check-in) was a reasonable request given travel timing. Not a big issue and understand timing required for cleaning, but the comment on “waiving” a charge wasn’t really necessary. Simply a yes or no would have been fine. Completely understand on the back end (Departure time) and need to get in there for cleaning. Again, this is a small point from a customer relationship standpoint when folks are excited to start their stay. Overall phenomenal stay! Thank you.
The house had great spaces and the management company was very responsive.
Exceptional Stays is easy to work with, quick to respond and takes care of you like family. The condo we stayed in is perfectly located in Mountain Village with fast access to the gondola down into town. Garage parking is easy to access, incredibly convenient and private. Whether it’s hot or snowing, the garage protects you from the elements with an electric door. The living space is gorgeously designed, spacious and a selection of three balconies to admire the town. Regardless of which room you are in, each room delivers the best views of the mountain, the nearby lake and town. Because the condo is in Mountain Village, restaurants, the farmer’s market and shopping are within walking distance.
Everyone we dealt with was so helpful and prompt. We were extremely pleased. Thank you!
The property manager was extremely attentive and responsive to our requests.
We have rented through Exceptional Stays multiple times, and are always impressed with their properties and services. They are always willing to help with anything you might need throughout the stay which makes the experience easy and relaxing. I would highly recommend them for an enjoyable getaway!
Great staff and service. I will be booking again. Thanks!
The staff was incredibly helpful throughout our stay with recommendations and helping us to enjoy our visit to the fullest!
I first reached out to Exceptional Stays in January, about 5 months ahead of our group's trip to Telluride. And they were incredibly helpful and professional at every step along the way, helping preorder groceries, mountain bikes, and paddle board rentals. The house is GORGEOUS and leaves nothing to be desired. From the sauna to the gym, hot tub, and massive kitchen, everyone felt like they had space and that is no easy task given that there were 12 of us. Thank you, Exceptional Stays!
Wonderful location and home. We couldn’t have asked for a better weekend and house!
Thank you for the great stay!
Great job, Ana and team!! Top mark: we didn't utilize the concierge services.
Condo was exactly as advertised. very nice, quiet and clean.
We stayed here over Christmas with my in laws and had the most memorable holiday ever. Not only the place is beautiful but the staff is so attentive you feel like you really are home when you are Welcome by Liz at the door. Thank you so much for all of your attentions, for organizing that beautiful dinner for us and for truthly making us feel welcome and safe in Tulum. We promise to go back as soon as we can.
We had the most fantastic time staying in one of Exceptional Stays' beautiful townhouses in Mountain Village, Telluride. Everything was 5 star! Wow!!!
It was our first trip to Telluride and the Centrum Condo in Mountain village was truly ideal. We had a small issue with the property on the first night (to no one's fault) and Exceptional stays handled this immediately and with superb professionalism and communication. We will definitely be back and book through Exceptional stays.
Exceptional house and a great team behind the entire experience Thank you so much!
What a great place! Unbelievable views
Stayed here recently with my 18-year old son for a father/son spring break ski trip. The unit was perfect for us. Very nice updated interior was only topped by the incredible ski-in / ski-out location and easy access to the hot tub. The local town shuttle stops right in front every 10 minutes so getting to different spots in town is very convenient.
Exceptional is not an overstatement! The property was exceptional and so was the service and responsiveness from Exceptional Stays. We have already booked the same residence again for next year!
Etta Place 102 was the best rental we have had in all our years coming to Telluride. Small but perfect for our needs. It was beautifully remodeled and tastefully decorated. The first-floor unit at the base of lift 7 could not have been more convenient for skiing. The kitchen was so well stocked and luxuriously appointed with beautiful dishware, serveware, glassware, cookware, and the pantry items were an especially nice touch. Oh and can we talk about the heated floors in the kitchen and bathrooms?? Love that. The hot tub was not clean and didn't work that well, but it wasn't worth knocking off a star for it. Exceptional Stays, the management company, were super communicative from the moment we made the reservation and made the check-in and check-out process VERY easy. We will be back.
We loved every minute of our vacation with Exceptional Stays! They were so kind and helpful even when any assistance was needed. Will definitely use them again in the future! Top Notch!
Great property management with fast response times! I will definitely rent from you again!
The Title of the Property Management Team says it all! We were extremely pleased with the accommodations, the communication and the responsiveness of the management team. Thank you for our Exceptional Stay!!
We’ve been staying in Telluride for over 10 years and this visit was one of our best! Great property and location! Most impressive was the customer service from Exceptional Stays! Excellent communication, and timely delivery of check-in and check-out information. Quick to send someone over when we had a question about an appliance. We will book through them for our next visit and have already recommended them to friends and family!
We really appreciate everything and Exceptional Stays' service and support. Top-notch as always!
Very responsive with every question. Will use again for sure.
Our first time using Exceptional Stays and it was FABULOUS... from the very beginning and throughout the entire process ES was EXCELLENT with email and phone conversations. Every person I talked to was professional and really helpful. Thanks for a wonderful experience!
Very good communication and responsiveness to our needs. Refreshing after dealing with many big national companies that collect your money but have no actual people available to help you when needed.
I would not give working with Exceptional Stays again a second thought. Great service company!
