1. Length of Stay: All reservations must be for a minimum length of three nights except during certain peak periods such as holidays and festivals which may have minimum lengths of four to seven nights.
2. Deposits: 50% of the rent/tax plus the resort fee/tax and the damage waiver is due at booking and will be charged to your credit card at that time. For reservations made less than 60 days prior to the arrival date the deposit becomes 100% (i.e. the entire rental fee is due and payable at the time of booking).
3. Method of Payment: Up to $5,000 per reservation can be placed on a credit card. Anything over that must be paid via wire transfer or check.
4. Cancellations: Deposit refunds are available if a reservation is canceled prior to 60 days before the arrival date. The entire deposit shall be refundable, less the first night’s rent/tax, resort fee/tax, and damage waiver. No refunds are available after that time. For stays longer than 30 days the deposit is non-refundable at any time. If the Telluride Ski Resort, Town of Telluride, or Town of Mountain Village is forced to close due to COVID-19, the stay will be fully refundable. If you book your reservation through an online travel agent (e.g. Airbnb, VRBO), we are bound to the corresponding policies of that travel agent.
5. Non-Refundable Concierge/Service Fee and Damage Waiver: A non-refundable concierge/service fee of 6% plus tax and a $59.00 damage waiver is due at time of booking. The 6% service fee will be applied to the total amount of the rental and includes full concierge services. The damage waiver includes Damage Insurance for up to $3000 in lieu of a security deposit.
6. Balance Due: The balance of all remaining rental fees is due and payable 60 days prior to the arrival date. The original credit card used at the time of booking will be charged for the balance unless other arrangements have been made prior to that time. Failure to remit the balance due without explicitly cancelling a reservation according to the provisions in Paragraph 4, will cause Renter to forfeit the deposit.
7. Check-in/Check-out times: Check-in time is after 4:00 pm on the arrival date. Check-out time is 10:00 am on the departure date.
8. Check in Procedure: Approximately ten days before your arrival date, you will receive an information packet by email that contains check-in procedures.
9. Number of Occupants: The number of nightly occupants cannot exceed the maximum number of occupants described for each property without prior arrangements.
10. Damage Repair: Renter is financially responsible for the costs of repairing any damage caused by Renter or Renter’s guests that occurs while Renter is occupying the unit. Renter specifically acknowledges that Exceptional Stays has the right to charge Renter’s credit card for any such damages not covered by Damage Insurance.
11. Cleaning: Renter is responsible for leaving unit reasonably clean and orderly at departure. At its sole discretion, Exceptional Stays reserves the right to charge Renter for cleaning services if this requirement is not reasonably met. If you wish to have a mid-stay cleaning/cleanings, you must make those arrangements through Exceptional Stays with at least 60 days advance notice or we cannot guarantee that this service will be available. Any cleaning services not cancelled with at least 24 hours notice will be subject to a charge of one hour.
12. Reporting Damage Upon first occupying unit, renter is responsible to immediately report any damage found. Failure to do so, will make renter financially liable to pay for repair of said damage.
13. For some properties on our site, there is a minimum stay requirement of 32 nights.
15. No smoking allowed in any property.
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